AndaSeat Kaiser XL Neck/Lumbar Pillow

AndaSeat accepts Paypal, Affirm, Klarna, Visa, Mastercard, Maestro, American Express, JCB, Discover, Diners Club and Union Pay. You can pay for your order securely with the methods above.

It means that we didn't receive your payment of this order. Please arrange the payment asap. In case you have already finished the payment on your side, please send the screenshots of your payment method and payment details page to sales-support@andaseat.com. Please don't worry, once we confirm, we will change your order status to paid and arrange the shipment for you.

This usually happened during the cross-border transaction.Payment was declined by your bank risk system. Your card bank refused to pay as it considered that the payment is under high risk.Please contact your card bank to claim the payment or set a whitelist of payment for AndaSeat.

Normally, we will process your order within 24 hours and it is possible that your order has already been shipped. Shipped orders have been delivered to the logistics party, so we cannot make changes to the order information, so please double check your order information. Or you can also contact us through the customer service form. We’ll do our best to assist you.

Once you've placed an order, AndaSeat will send you an automatic confirmation email. We will dispatch your order at once, then you will receive another email from confirming your order. If you have any questions, please submit contact form and we will help you check your order.

Yes, we are now shipping to US, UK, Germany and Australia, and we’re still striving to more countries, please wait for the update.

Normally, the shipping averages 7 business days. Delivery details will be provided in your confirmation email. However, the recent impact of COVID-19 has caused delays in shipments, for instock items, current shipping takes 7 to 10 business days, for pre - ordered items, it may take 1 to 2 months to deliver.

We use all major carriers, and local courier partners. The US area generally uses FedEx, the UK area generally uses DPD or DHL, and the German area generally uses GLS .

In order to bring customers a better shopping experience, we do not sell any secondary products, so you can contact us with any questions you may have, and we will answer them for you. If you receive the goods, not satisfied with the product or quality problems, please fill out the customer service form to contact us. Due to the large size of the product, please do not return the product directly, be sure to contact us.

We will normally process your order in 1-3 working days and send it out as soon as possible.

We offer a 2-year warranty, please see our warranty policy for the exact terms.

We offer free shipping except for a few remote areas (including Northern Territory, Tasmania, Western Australia, Australian Capital Territory, New South Wales, South Australia and Queensland, etc. ), where we charge partial shipping costs. Please check the checkout page for specific regions.

Please fill in the question form on our official website and we will deal with it as soon as possible in the order in which the customer submits the form.

You can check your order tracking number in the shippping comfirmation email we send out. If you don't receive it, please contact us by fill in the contact form we will get back to you as soon as possible.

Normally, we will process your order within 24 hours and it is possible that your order has already been shipped. Shipped orders have been delivered to the logistics party, so we cannot make changes to the order information, so please double check your order information. Or you can also contact us through the customer service form. We’ll do our best to assist you.

We will normally process your order within three working days and you will be notified by email once the parcel has been shipped. You can track the parcel after about 48 hours and estimate its delivery date.

All orders come with a 2 - year automatic warranty. However, you can extend your warranty into 5 years simply by posting your ideas, see the WARRANTY page for more details.

All of AndaSeat's chairs are covered by a two-year warranty. All chairs are carefully inspected to ensure that you receive a perfect product. If you have any problems with your chair during the warranty period, please contact us by filling out the contact form with a detailed description and relevant pictures and videos, and we will be happy to help you.